Frequently Asked Questions
GENERAL QUESTIONS
Blitz ‘N’ Burn, Charlotte Crosby’s Health & Fitness app designed to provide the resources Charlotte uses for you! Charlotte’s highly qualified fitness professionals & celebrity trainers will be at your fingertips.
Blitz ‘N’ Burn is available on iOS & Android.
Here at Blitz ‘N’ Burn, we want to provide a platform that will help improve your health & fitness lifestyle, we’re here to provide everything you need for that journey. This app is for everyone no matter your fitness ability, shape or size.
The App offers a vast collection of real-time workouts with Charlotte & her team. These workouts are hand-picked by the Blitz ‘N’ Burn coaches & converted into high-valued plans & challenges for you to follow. Yoga & meditation practices guide you through positive thinking & mindfulness. Hundreds of delicious recipes for you to try. A 24/7 forever-growing community offering uplifting support within the app. Weekly in-app LIVE workout classes which can be accessed anywhere, you don’t need to go to a gym to complete a class!
Oh do we! They say surround yourself with positive people…
Our in-app community is the perfect place to be, everyone is on the journey together. Supporting, uplifting & inspiring one another. Charlotte & the Coaches engage within the community, commenting & reacting. It’s forever growing with positive. Fellow Blitzers post their progress, workouts, meals, their status you name it, inviting motivation & inspiration to one another.
We don’t tolerate negative or hateful speech within the community, it’s a positive environment.
Not at all! You can obtain your goals at any age.
Please ensure you follow the workouts at a rate to your level of fitness, take advantage of the simplified & advanced options the coaches provide in each workout.
If you’re concerned, please have a chat with your health care provider before continuing.
You must be 18 years or over to purchase the app, so if you’re under 18 we ask that you check with your parents or guardian first.
If you’re pregnant, diabetic, have a medical condition, an injury or a physical disability, please reach out to your professional healthcare provider before starting your journey with Blitz ‘N’ Burn.
ACCOUNTS & MEMBERSHIPS
Oh no! We’re sorry you’re thinking about cancelling.
*Deleting the app from your device will NOT cancel your subscription. We are unable to cancel your subscription for you. Please follow the steps below for your device*
If you created your account using Apple subscriptions, to cancel your subscription you will need to:
- Go to your iPhone’s “Settings” app (NOT the BlitzNBurn settings.)
- Tap your name.
- Tap “Subscriptions”.
- Tap the BlitzNBurn subscription.
- Tap “Cancel Subscription”.
To cancel your subscription, on your Android Device you will need to:
- Open the BlitzNBurn app.
- Press the “My Profile” icon on the lower right of the screen.
- Press “Settings”
- Press “Subscriptions”
- Press “Cancel”
- Press “I Want To Cancel”
Due to Apple’s policy, we can’t issue a refund. Refunding is managed solely by Apple & we have no control over it.
For more details, please check the link https://support.apple.com/en-us/HT204084
We apologise if you’re having issues with the app.
Please check all these points before proceeding to our customer support:
– Please check you’ve clicked sign-up and completed the sign up process correctly if you have not done so already.
– Try to reset your password by clicking “Forgot Password” in the log-in screen.
– If you are still unable to access your account, please contact our customer support at [email protected]
*Please note Blitz ‘N’ Burn’s Customer Support is ‘Monday – Friday’.*
There is 3 packages you can pick from:
*Please note our packages are displayed in USD($) but convert into GBP(£) while purchasing.
*Please note price is subject to current inflation rates meaning the prices below are only approximations if you’re not paying in Dollars(USD$)
– Monthly Membership $16.99 (approx £12.99) this payment will be a direct debt made every month.
– 6-Month Membership $91.99 (approx £69.99) this payment will be a direct debt made every 6 months.
– Annual Membership $129.99 (approx £99.99) this payment will be a direct debt made every year.
Monthly Membership is a direct debt made every month.
6-Month Membership is a direct debt made every 6 months.
Annual Membership is a direct debt made every year.
If you are unable to solve or get an answer to your question in our FAQS, you can contact our Blitz ‘N’ Burn’s Customer.
Send us an email at [email protected]
*Please note Blitz ‘N’ Burn’s Customer Support is ‘Monday – Friday’.*
There certainly is!
We offer a 7-Day free trial to all new members!!!
It happens!
Please press the forgotten password button on the log-in page.
If you don’t receive an email please check your spam folder.
Still haven’t got an email? Please contact our customer support at [email protected]
*Please note Blitz ‘N’ Burn’s Customer Support is ‘Monday – Friday’.*
Yes. Your Blitz ‘N’ Burn subscription will automatically renew after the duration of time unless you cancel it.
When you cancel your subscription you’ll still be able to use the app & its feature until the expire date of your subscription.
Charlotte Crosby has Blitzers all around the globe and the dollar is the global currency. But don’t worry the dollars will be converted to your currency.
*Please note if you’re not paying in Dollars (USD $) the price is subject to current inflation rates meaning the prices you see are only approximations if you’re not paying in Dollars (USD $).
Using the device you used to sign up with, press the RESTORE button on the payment page. The RESTORE button does not change your subscription or trigger any additional charges, it “reminds” your device of your subscription so that you can access the app. If this doesn’t work, please try to select your subscription length and press RESTORE using Wifi and then try again using 4g.
Still not working?
Please check your subscription is still active in your device settings
Apple App Store
– Go the App Store
– Click your profile (circle in the top right hand corner)
– Click subscriptions > Blitz ‘N’ Burn
– Identify your subscription type and renewal date
Google Play Store
– On your Android phone or tablet, open the Google Play Store
– Check if you’re signed in to the correct Google Account.
– Tap Menu and then Subscriptions.
– Select the subscription you want to view
Furthmore you can contact our customer support at [email protected] for more assistance.
Please note Blitz ‘N’ Burn’s Customer Support is ‘Monday – Friday’.*
Apple App Store
– Go the App Store
– Click your profile (circle in the top right hand corner)
– Click subscriptions > Blitz ‘N’ Burn
– Identify your subscription type and renewal date
Google Play Store
– On your Android phone or tablet, open the Google Play Store
– Check if you’re signed in to the correct Google Account.
– Tap Menu and then Subscriptions.
– Select the subscription you want to view
If you ever started a free trial from your iPhone, you won’t get another free trial. Even if you signup to Blitz’N’Burn with a different email. The free trial is linked to your Apple account.
TECHNICAL
The Blitz ‘N’ Burn app does not specifically offer this function, however you may see some Blitzers doing so! If you already have set up your Apple TV, Samsung TV or similar, then you can do so. For advice on how to set up streaming/casting to your TV or Computer Screen, please contact your device provider, this is not related to the App itself.
Please check the following…
When you complete a video & you come back to it, it may start from where you left off. For example, if you finished a workout and then you watch it again it may sometimes start at the end. Make sure the play bar is at the beginning of the video.
Check you have a strong enough internet or data connection. The Blitz ‘N’ Burn App needs an internet connection to stream videos (unless you download them to the app)
Did this help? Contact our customer support at [email protected] for more assistance.
Please note Blitz ‘N’ Burn’s Customer Support is ‘Monday – Friday’.*
Please check you are using the latest update of the app in the app store. (Apple App Store or Google Play Store)
Once you’ve double checked you are using the latest update, please close the app (On Android and iPhone this can be done by swiping up to view the apps running in the background) and then please reopen it. This will allow the app to refresh the data.
Yes, you can!
When you have an internet connection select the video you would like to download to the app. (please note this will use your phone’s storage) Next to the ‘Play’ button there is a download button. Press the ‘download button’. Once downloaded scroll to the bottom of the workouts page. You’ll be greeted by all the videos you have downloaded. Enjoy!
The RESTORE button does not change your subscription or trigger any additional charges, it “reminds” your device of your subscription so that you can access the app. If this doesn’t work, please try to select your subscription length and press RESTORE using Wifi and then try again using 4g.
WORKOUT & PLANS
To Locate this section simply press the “Workouts icon (Green Flame)” in the toolbar > Scroll down to Guided Workouts > Click View All > Programs & Challenges > Click View All or Scroll to the plan you desire, you’ll find all the videos & written content you need on each page.
The Blitz ‘N’ Burn app has lots of bodyweight workouts & plans you may do. Furthermore we have Dumbbell Workouts & plans which require weights but it’s optional.
You currently only require equipment for the Dumbbell Workouts & the Pre-Natal Workouts apart from them workouts we have a wide variety of different workouts which only require yourself!
Oh and of course don’t forget your trusted water bottle. Staying hydrated is key!
Equipment Required For Dumbbell Workouts:
– A pair of Dumbbells at a comfortable weight for you (Charlotte uses 3-4kg) (Coach Richard used 8-10kg).
Equipment Required For Pre-Natal Workouts:
– Yoga/ Fitness Ball.
– Band with a comfortable resistance.
– Very light dumbbells.
Optional Equipment you could use & we would recommend is:
– Fitness/Workout Matt.
– Yoga Block for yoga & Meditation.
– Fitness Watch.
We sure do!
Charlotte & Sarah (our Pre-Natal Coach) created a Pre-Natal programme while Charlotte was pregnant with baby little Alba. You can join Charlotte through real-time guided Pre-Natal Workouts.
Please ensure you’ve reached out to your health care provided and they’ve cleared you to exercise before doing so.
How Do You Locate The Pre-Natal Workouts & Programme?
To Locate this section simply press the “Workouts icon (Green Flame)” in the toolbar > scroll down to Guided Workouts > Click View All > Programs & Challenges > Click View All or Scroll > Click Blitz’n’Bump Plan > All the Workouts & the Plan are in this section.
To Locate this section simply press the “Workouts icon (Green Flame)” in the toolbar > scroll down to Guided Workouts > Click View All > Programs & Challenges > Click View All or Scroll > Click Blitz’n’Bump Plan > All the Workouts & the Plan are in this section.
Anyone! You can obtain your goals at any age, shape or size.
Please ensure you follow the workouts at a rate to your level of fitness, take advantage of the simplified & advanced options the coaches provide in each workout.
If you’re concerned, please have a chat with your health care provider before continuing.
You must be 18 years or over to purchase the app, so if you’re under 18 we ask that you check with your parents or guardian first.
At the top of the community page.
When Charlotte or a Coach goes live you will get a Blitz’N’Burn notification, all the Live videos are pinned to the top of the community page until they are no longer live.
Yes you can! We have a ‘Live On Demand’ section where the Live Workouts are uploaded.
To Locate this section simply press the “Workouts icon” in the toolbar > scroll down to Live On Demand > Click View All or Scroll through
The Official Blitz ‘N’ Burn Instagram will inform the followers on a weekly basis on what’s in store for that week. Furthermore if you have notifications on for the Blitz ‘N’ Burn app you will be notified when there is a LIVE class in the app.
If you’re new here we recommend you start with a #28 Day Challenge or a 6 Weeks Plan they’re great for getting the ball rolling on your Blitz ‘N’ Burn Journey. Be sure to check out the Blitz ‘N’ Burn LifeStyle guide this is our most praised guide on the app! It will level up your health & fitness lifestyle & in return give you everything you need for your fitness journey.
Be sure to post in the community about how you’re getting on with a Plan/Challenge for the coaches to see! There are also Planners in every plan to track your progress
Choosing a plan to follow is completely up to you, there is no correct way. We want to allow you to have fun & chose the plan you’d like to complete. Each plan contains valuable constructed workouts by the Blitz ‘N’ Burn coaches.
Absolutely! The Blitz ‘N’ Burn app can be used anywhere. From the comfort of your own home or even when you’re on the road. The workouts are designed to be achievable with as little as living room space. No gym is required, but they can be completed at the gym.
Take a look for yourself, here is a sneak peak. All the Blitz ‘N’ Burn Workouts are professionally filmed to the highest quality. A timer indication is always in the bottom left to indicate the duration of the video remaing.
NUTRITION, RECIPES & LIFESTYLE
To Locate this section simply press the “Food icon (Green Apple)” in the toolbar > Cooking Video (at the top) > Click View All > Enjoy!
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